Help Center
HELP CENTER
How can we help?
Find quick answers about your kit, your order and your finished build. Still need a hand? Real people on our team are here to help.
Before you buy
What's inside the box? +
Every kit comes with pre-cut wooden pieces, step-by-step picture instructions, warm LED lights, and any special materials the scene needs. Glue isn't included due to carrier rules. Any clear gel tacky glue works perfectly.
What's the difference between a book nook and a miniature house? +
A book nook slides in between the books on your shelf, like a tiny window into another world. A miniature house stands on its own base, so you can display it on a desk, a mantel or any shelf. No bookshelf needed.
How long does a kit take to build? +
Between 4 and 20 hours, depending on the kit. Each product page lists its difficulty level, number of pieces and estimated build time. Most people spread it over a few relaxing evenings.
Which kit is best for a first-time builder? +
Start with any kit from our Beginner Kits. Not sure which one? Take our 30-second quiz and we'll match you with your perfect first build.
While you build
My LED lights aren't turning on. What should I do? +
Most light issues have a quick fix:
- Check that the batteries are new and facing the right way.
- Make sure every wire connector is pushed in all the way.
- Test the lights before gluing the last walls in place.
Still not working? Email us at info@nooktales.com with your order number and a short video, and we'll help you sort it out.
How do I care for my finished build? +
Keep it out of direct sunlight and away from moisture. Use a soft, dry brush to remove dust. A protective cover keeps it looking new for years.
Orders and delivery
How long does shipping take? +
Orders ship within 1–3 business days. Once shipped, US orders usually arrive in 5–12 business days, UK orders in 5–10 business days, and other international orders in 7–14 business days. Some destinations may take a little longer. See our Shipping Policy for details.
Is shipping free? Will I pay any taxes on delivery? +
Shipping is free on every order. We also prepay import duties and taxes, so you'll never be asked to pay extra when your package arrives. For some countries, a small import fee is added at checkout, and you'll always see it before you pay.
How do I track my order? +
You'll get an email with your tracking link as soon as your order ships. Tracking updates can take up to 48 hours to appear. You can also check anytime on our Track Your Order page.
Why did my order arrive in more than one package? +
If your items ship from different warehouses, your order may arrive in separate packages. You'll receive tracking for each one.
Help with your order
Missing a piece or stuck on a step? +
We're happy to help. Email us at info@nooktales.com with your order number, the piece number and a photo or short video, and we'll take care of the rest.
Can I return my kit? +
US orders can be returned within 30 days of delivery. See our Return Policy for details, including international orders.
Gifting
Can I send a kit as a gift? +
Yes. Just enter your recipient's address at checkout. Not sure which kit they'd love? A NookTales Gift Card lets them choose their own.
Still need help?
Send us a message below, or email info@nooktales.com. Real people on our team will get back to you.