Shipping Policy

We’re delighted to offer free shipping worldwide, for both domestic (U.S) and international orders.

As part of our ongoing commitment to sustainability and smooth delivery, we ship from the warehouse closest to you whenever possible.

We currently have fulfillment centers in Florida, California, and New York, as well as several international hubs.

For U.S. orders, we prioritize shipping domestically from one of our U.S. locations when stock is available. This helps shorten delivery times and reduce unnecessary shipping distance.

If an item isn’t in stock locally, it will be shipped directly from our manufacturing hub so you can still receive it promptly, while we continue working toward a smaller carbon footprint.

Your patience and support help us grow responsibly and sustainably. Thank you for being part of our journey toward a greener, more connected world. 

📦 Processing & Delivery Time

All orders placed on nooktales.com are processed within 2–3 business days before shipment.

*Please note that processing times may be longer during the holiday season or special promotional periods, as our team carefully packs and ships each order with care.

Once shipped, most orders arrive within 5–15 days, depending on your location and the nearest fulfillment center.

Please note:

Some destinations may experience longer delivery times (beyond 15 days) due to customs or local postal procedures.

Delivery times may vary slightly depending on regional courier capacity and local import processes.

You’ll receive a shipping confirmation email with your tracking number once your order is on its way. Tracking updates may take up to 48 hours to appear.

 🚚 Order & Shipping Details

Please double-check your shipping address before completing checkout to ensure smooth delivery.

Once your order has shipped, we’re unable to make changes, including:

Updating the delivery address

Changing the shipping method

Modifying items in the order

💌 Lost, Stolen, or Missing Packages

Once your order has left our facility, delivery is handled by the shipping carrier.

If your tracking shows “Delivered” but you haven’t received your package, the fastest way to resolve this is to contact your local post office or shipping courier directly. They’ll have the most up-to-date delivery information.

You’re always welcome to reach out to us at info@nooktales.com, and we’ll gladly help guide you through the next steps.

📬 Return to Sender

We kindly remind all customers to keep an eye on their tracking information and stay updated on delivery status to help ensure a smooth arrival.

If we notice that a package is having trouble being delivered, for example, due to an incorrect address, recipient absence, or other delivery issues, our team will send you an email reminder before the package is returned, encouraging you to pick it up or contact your local carrier directly.

Please make sure your shipping details are accurate and complete at checkout.

For international orders, please note that packages returned to sender cannot be redelivered or refunded.

Due to customs and logistical constraints, returned international packages are directed to a sorting facility for safe disposal.

💖 We’re Here to Help

If you have any questions about your order, shipping, or delivery, please reach out anytime at info@nooktales.com. We’re always happy to assist.

Thank you for letting NookTales be part of your story, wherever in the world you may be!